As a new customer of Orca Care Health Supplies, I wanted to
express how pleased we are with the outstanding service we have received from
your company.
Your representatives, Rey and Nathan, went out of the way
to ensure we were well educated and informed about the health care supplies
that are available and the products that would work best for our retirement
community. They actually went to the trouble of bringing out a mobile show room
and allowed us to try the products. This was especially important since we have
so many fragile seniors in our care and it was important that we offer them the
highest quality of safety and security. Rarely has a supplier given us such
complete cooperation.
I would like to compliment your installer Ho on his kind and
professional manner. I appreciate the timely completion of the install and his
excellent workmanship.
Your staff has consistently made extra efforts to ensure we
are well informed and satisfied with the products.
Again, I just wanted to extend my wholehearted appreciation
for the fantastic service and assistance. I look forward to working with you
again.
Sincerely,
Jacqui Bowman
Community Relations Coordiantor
The Birchwood Retirement Community
Dear Rey, Nathan and Ho!
I'm writing to you as my Mom and I have to tell ALL OF YOU what a
PLEASURABLE and FUN experience it was working with you. After doing
research on the internet it was decided that I would initiate contact
with you and you were so quick to return my call,
which I appreciated. Right from my first contact of speaking with you
I was blown away by the fact that you had a portable showroom that
could come directly to our home, so that my Mom (who is 83 and has
arthritis) could actually see the tub she was interested
in and also have the opportunity to sit in it, so that she could see for
herself that it was a comfortable fit and would work for her. Talk
about taking the guess work out of it,as it is such a brilliant service
considering you are dealing with Seniors and you
obviously took into consideration that for some, it may not be an easy
task to get out and about and research on what is available out there.
I still remember the laughs we had during that process. Right
from the start you put Mom at ease by helping her get into the showroom
safely .She then had an opportunity to
actually sit in the tub, as I mentioned it made her
feel great to know that the liberty walk in bath was a good fit for her and that she could
easily get in and out,that it was easy to open and close the door latch,as
that was important to her as she has arthritis in her hands and
there is not much strength in them anymore,
so it was important for her to know that she would have no problems
with opening and closing the tub.Rey and Nathan, you
two just have a way of putting folks at ease and making the whole
process a truly enjoyable experience because of your
down-to-earth personalities and humor - one can tell that it is not fake and that you are sincere people. Why not have some fun, right? The question and answer process during the viewing of the tub really helped Mom feel that she
was making the right decision in getting the tub and that she was in
good hands.
Then it was time for the tub to be installed and that's when Ho
entered the scene and it was very obvious during the
process that he is a very skilled and knowledgeable tradesman. He did a fantastic job with the installation and the tub
looks wonderful like it has always be there. Mom and I really enjoyed his
presence during the time he was installing the tub, he was happy to
answer any questions we had, and NEVER made us feel
like we were interfering with his work with ALWAYS smile and
positive attitude during the whole process. You did well with hiring
someone like Ho to install your tub. I'm sure glad you did! THANKS FOR
EVERYTHING HO!
Sorry I didn't intend to write a novel but I really wanted you to know
that it has been OUR PLEASURE to do business with you right from the
first contact, to the emails that went back and forth (which you were
ALWAYS quick to answer), to the fact that there
was NOTHING that was left unanswered or left hanging and that you
ALWAYS treated us with the utmost respect.It's a wonderful service
you provide and you are also providing improved QUALITY OF LIFE for those who
need the help, and I get the feeling that you derive
real joy from being able to offer that help/service. I know yours is a
relatively young company in the scheme of things, but I can tell you
without question, that you will be around for many years to come and that we
who live in the Lower Mainland are LUCKY to have
you. I WISH YOU CONTINUED SUCCESS and all the very best to you all.
Kris Kassel
New Westminster, BC
Dear Rey & the Orca Health Care
I
just had to write and let you know your wonderful walk-in-tub has
changed my mother's life in many ways. My mom had a few falls out of
her standard tub by trying to step out and slipping. I had heard about
the walk-in-tub so that started my journey in finding one for her. I
found one company but by talking to them it seemed it was all about the
money. When I found Orca Health Care, I called and talked to you Rey,
you made me feel so comfortable and assured me you could and would help
us in any way you could. You had a portable showroom which was a
blessing as my mother was very concerned if she would be able to step
into the tub and if it would be comfortable to sit in.
Rey,
I was impressed on the way you took the time to show my mom how
everything worked and never rushed us. You answered every question we
had and made my mom feel at ease. We knew then that we were going to
get the walk-in-tub. The delivery was very fast and her tub was
installed in no time. My mother of 82 can feel safe now when getting in
and out of her wonderful tub. She has cellulites in her legs and
having the water jets helps with the circulation moving in her legs.
Her doctor was very impressed to see the color coming back into her
skin on her legs.
So
we thank you from the bottom of our hearts for making my mother feel
safe when taking a bath. I would and will recommend Orca Health Care to
seniors or anyone needing a safe environment for healthy living.
Thanks Again,
Darcy Dryden & Evelyn Neall
Langley B.C
Kamloops,Bc
Thanks Orca HealthCare,
My Dad had fallen recently and was admitted into hospital . Upon discharge we needed to modify his existing bath into a handicap shower with a fold up seat and grab bars . We ordered a shower package from OrcaHealthCare and were surprised on how quickly they were able to get it to us. Customer service was a pleasure to deal with and informative when we had questions. My Dad now has an accessible shower that we feel he can safely enter.
Thank you Orca for caring about your customers and helping us find a solution when we were in need.
Mark Townsbridge Los Angelas, California
Dear Joselle & ORCA HealthCare,
We recently purchased an escape walk in bath online and were able to have our contractor install the walk in tub within 2 1/2days from start to finish. Joselle was able to help us decide on a suitable walk in bath option for our home that would fit nicely within our existing bathtub space. We've been enjoying the jets on the tub and feel that it decreases our pain and soreness at the end of our day. Our friends have been asking about our tub and are interested in having one put in there homes also. Orca HealthCare was very professional and we never ever felt pressured to buy.
